At Regeno.com.au, we are committed to ensuring your satisfaction with every purchase. Please read our return policy carefully to understand your rights and responsibilities when it comes to returning products. If you have any questions or concerns, feel free to contact our customer support team for assistance.
1. Returns for Unused Products:
We accept returns for products that are unused, unopened, and in their original condition within 30 days of the delivery date. If you have used the product or it is not in its original condition, we cannot accept the return.
2. Return Shipping Costs:
Customers are responsible for covering the cost of return shipping for product exchanges or refunds. Please ensure that the returned item is packaged securely to prevent damage during transit. We recommend using a traceable shipping method to track your return.
3. Defective Products:
If you receive a defective product, please contact our customer support team within **30 days** of the delivery date. We will arrange for the return of the defective item at our expense, and upon inspection, we will send you a replacement product or issue a refund, as per your preference.
4. Return Process:
To initiate a return, please follow these steps:
a. Contact our customer support team at admin@regeno.com.au to request a Return Merchandise Authorisation (RMA) number.
b. Pack the product securely, including all original packaging and accessories, along with a copy of your order confirmation or packing slip.
c. Clearly mark the RMA number on the outside of the package.
d. Ship the package to the following address:
Regeno Returns
140 Armytage Rd
Winchelsea VIC 3241
Australia
5. Refunds:
Refunds will be processed within 5 business days** of receiving the returned product and inspecting it for compliance with our return policy. The refund will be issued to the original payment method used for the purchase.
6. Exclusions:
Please note that certain products may be non-returnable or subject to additional return restrictions due to hygiene reasons or other specific circumstances. Any such restrictions will be clearly mentioned in the product description.
7. Contact Information:
If you have any questions or need assistance with the return process, please reach out to our customer support team at admin@regeno.com.au
By making a purchase from Regeno.com.au, you agree to abide by this return policy. We reserve the right to update or modify this policy at our discretion, so please review it periodically for any changes.
Last Updated: September 19, 2023
Thank you for shopping at Regeno.com.au! We appreciate your business and strive to provide you with high-quality products and excellent customer service.
